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Service Technician
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Position Number: 2798028
Location: Sacramento, CA
Position Type: Facilities Management

Job description

The Field Service Technician is responsible for equipment maintenance and repair, and for documenting related repairs and service. Also recommends changes in systems, programs, and equipment to improve reliability, increase capability, and/or reduce customer costs. The Field Service Technician performs the following duties in the field with minimal supervision and coaching.

Essential Functions for the Field Service Technician

Field Service Technicians perform periodic scheduled and preventive maintenance on equipment as assigned by Dispatch

Field Service Technicians are responsible for accurately troubleshooting chemical, mechanical, electrical, and electronic equipment, PLC controllers and power supplies. Performs diagnostic analysis

Provide sound technical assistance to all customers and distributors

Provide on-site technical training for customer personnel pertaining to use, operation, and maintenance

May assist in the installation of new carwash equipment

Performs repairs and corrects malfunctions as necessary

Modifies or updates equipment when required

Maintains tools, test equipment, and materials in a professional manner

Maintains all company owned and leased equipment in proper condition

Operate vehicle in a safe and courteous manner, while obeying local laws and regulations

May work with processes that are unique or peculiar to customer needs

Involved in the problem solving process regarding customer complaints

Interfaces with customers and related company personnel to ensure effective communication and dissemination of information required in establishing superior customer service

Keep abreast of new developments and innovations leading to improved departmental and company performance

Accurately perceives information from others. Assures appropriate flow of information and reports matters clearly, concisely, and accurately.

Education and/or Experience required for a Field Service Technician

3-5 years field technician experience

Requires technical knowledge and ability to develop improved methods for fulfilling responsibilities.

Communication/Language Skills

Excellent communication skills (written and verbal) is a must.

Ability to read and comprehend documents and follow simple instructions

Technical Competencies

Proficient in MS Office products (Excel, Word, MS Outlook, MS PowerPoint)

Ability to read and understand electrical diagrams

Understanding of OLC controllers, low voltage control circuits and three-phase power

Physical.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to lift and/or move up to 50 lbs.

Ability to stand, walk, bend, kneel, stoop, crouch, climb and use hands to grip regularly.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Prolonged periods of sitting.

Maintain a professional appearance and grooming standards as outlined.

Personal Competencies:Extreme attention to detail and accuracy. Must be flexible to work days, nights or weekends if necessary. This position has a varying work schedule and is required to participate in an on-call shift rotation. Some travel may be required. Ability to work independently with minimal supervision yet be flexible and have ability to work in a team environment.

Safety:Must adhere to all safety rules, policies and regulations in relationship to OSHA and Mark VII Equipment standards. Must be able to successfully pass a drug screen, background check and have a clean driving record.

Please email resume to lschoenbeck@markvii.net