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Sales Support Specialist
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Position Number: 1982810
Location: Pleasanton, CA
Position Type: Sales

DeltaTrak, Inc. is an industry leader in cold chain management solutions, environmental monitoring instruments and food safety products. DeltaTrak delivers our strategic partners in the food and food service industries, as well as life sciences, chemical, and aerospace industries the ability to track and trace their assets through the entire lifecycle. Our industry reputation for cutting edge innovative solutions are in such high demand that DeltaTrak is expanding our marketing and sales force to meet the needs of our customers.

The Sales Support Coordinator is a communication position which performs tele-prospecting functions to identify the key decision maker for companies in DeltaTrak's core business categories.

Responsibilities:

Sales Support

Contact leads in assigned area/territories generated from company website, Marketing e-cards, and other marketing lead activities

Qualify leads for interest in our solutions and distribute to appropriate territory manager

Provide support to territory manager during their absence due to travel

Provide Sales History Reports as required

Perform CRM support and maintenance activities

New Business Development

Accept incoming phone calls from customers in assigned area/territories; qualify caller needs for our solutions; distribute leads to appropriate territory manager, document information in CRM

Qualify leads from sales campaigns and targeted customer lists to set up appointments for territory managers to coincide with travel plans

Write sales orders as requested from sales calls; recommend other DeltaTrak solutions based on customer's requirements; perform follow up calls to ensure customer satisfaction within 7 days of order placement

Lead Generation

Perform an average of 25-30 outbound calls per day contacting existing customers to obtain re-orders; prospect customers to create warm leads in support of approved territory sales plans; reach out to customers that have not ordered within the past 2 years to winback business

Use industry services to obtain new leads and add to CRM database; perform introductory calls to pre-qualify their needs and interest in our solutions

Interact with customers using the chat service on company website

Qualifications:

Minimum 3 years experience performing high level of outbound B2B phone marketing or sales calls

Strong communication, interpersonal, and analytical thinking skills

Ability to navigate corporate structures to identify decision makers and determine buying process

Active listening skills

Ability to maintain the highest level of professional integrity and confidentiality

Experience with MS Office Suite

Bi-lingual candidates are encouraged to apply.

DeltaTrak offers a competitive salary plus benefits package including medical, dental, vision, (PTO) paid time off and 401K. For consideration please submit your resume to hr001@deltatrak.com. Please visit our website at https://www.deltatrak.com for more information on our products and services.