Job Details

Alameda County Health Care Services Agency
  • Position Number: 3844499
  • Location: San Leandro, CA
  • Position Type: Computer and Information Technology

Alameda County Health Care Services Agency's Strategic Initiatives and Public Affairs Office is recruiting for a provisional-project* Strategic Program Data Specialist (Supervising Program Specialist)

$94,598.40 - $126,651.20 Annually

Plus, an excellent benefits package!

This is a provisional recruitment for a project position.

*Provisional Appointments: For a provisional appointment, a civil service exam is not required. However, to obtain a regular position, the appointee will need to compete successfully in a County Exam when open.

*This is a project position and project positions are generally for a specific duration. Candidates for project positions must meet the minimum qualifications for the classification.


Health Care Services Agency (HCSA) hosts the County's Social Health Information Exchange that brings together data feeds from multiple sectors so medical, behavioral, and social providers can efficiently share information and collaborate to address all of a consumer's needs.This technical infrastructure powers a number of applications including the Community Health Record, data exchange services with key partners, CalAIM billing support, and analytics that leverage cross-sector matched data.Those analytics inform program planning for HCSA and its partners, as well as program evaluation opportunities.This role leads the programmatic vision and business development side of the analytics work.

Learn more about HCSA!


Under general supervision of the HCSA Social Health Information Exchange (SHIE) Director, the Strategic Program Data Specialist (Supervising Program Specialist) provides program expertise to develop, direct, prioritize and manage the interconnected program priorities for the SHIE. The SHIE is a data infrastructure that receives data feeds from cross-sector partner organizations, holds that data securely, matches client records accurately across sector lines, and provides that data for use in several applications including population-level analytic reports and many applications, including a consumer-level Community Health Record.

This Strategic Program Data Specialist is a thought partner, problem solver, team leader, project manager, subject matter expert in what is possible to produce via the data and functionality of the SHIE, and translator between technical and program leadership to strategically prioritize and shepherd SHIE refinement and further development. This role leads a team of strategic program specialists focused on specific outputs of the SHIE: integrated data analytics, the Community Health Record, and billing functions to link community-based organizations and Managed Care Plans. This role knits together the strategic interplay between these tools and the business development opportunities that connect to multiple offerings. This role shepherds program strategy priorities through program refinement, compliance vetting, and technical feasibility via project management expertise to realize new value-add functions of the system.

This role requires an understanding of the health and social provider and data landscape, and the importance of the interplay between technical and program capabilities necessary to draw value out of that data for the communities HCSA serves. This role must skillfully translate technical information to program staff and ensure that technical staff understand program needs and intentions. This includes technical acumen, effective people skills, excellent project management abilities, and a strong understanding of the programmatic use cases of cross-sector data exchange to promote improvements in health and social care.

Major Tasks, Duties and Responsibilities

Note: The following statements reflect the general duties considered necessary in order to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work requirements that may be inherent in the job.

  • In support of the SHIE Director, responsible for independently developing positive relationships with leadership stakeholders internal and external to HCSA who are or could engage with the Social Health Information Exchange (SHIE). These strong relationships are key to growing the data available and used in the system, as well as resolving challenging data issues that require engagement from these stakeholders. SHIE engagement can include providing data to the SHIE, requesting analytic reports, using the Community Health Record (CHR), leveraging the CalAIM billing system, etc. This relational work includes acting as an Alameda County HCSA liaison with critical community-based organizations and other service providers using strong diplomatic and relational skills to develop strong alliance and buy-in.

  • Leads project management of the overall SHIE initiative, requiring attention to program value, compliance concerns, stakeholder buy-in, and high-level technical requirements. This work will operate in partnership with technical project managers who own the completion of bounded components of the overall SHIE effort.

  • Leads a small team of program-strategy, independent, data-savvy program staff that manage use of cross-sector data by program stakeholders via report and dashboard analytics, the Community Health Record, CalAIM billing functions, and other platforms.

  • Leads the prioritization and refinement of SHIE development requests, including negotiating for additional data feeds, exploring regulatory pathways for additional data sharing, acknowledging where there is duplication across departments, brokering technical or program subject matter expertise to clarify use of new or existing data, etc. This includes facilitating the SHIE Privacy Technology Alignment (PTA) meeting where functionality options are clarified and vetted, and deeply participating in the SHIE Planning meeting where priorities are set (and reset).

  • Primary negotiator with internal HCSA departments and external partner organizations to increase and enhance the cross-sector data coming into the SHIE, balancing the technical capacity for both HCSA and partner staff with the value of the programmatic use cases. This includes working with partners to prioritize new or enhanced data feeds coming to the SHIE informed by what information would be most valuable for the tools that leverage the SHIE as well as unique technical issues related to data coming from each partner organization. This work requires the capacity to learn on the job about what each current and future partners provide for data and holding a quality improvement mindset that can navigate incremental change towards the long-term version of the SHIE.

  • In conjunction with program contacts in other departments/agencies/entities, functions as a core subject matter expert on the programmatic nuances of the data provided to the SHIE by internal and external sources, shepherding the accurate and consistent use of those data elements through analytics, the CHR, and other functions. This includes fluency in how reliable each data feed and data element in the SHIE is to appropriately match to the need. This expertise brings integrated value to both the technical and program teams.

  • Provides programmatic leadership to craft data quality assurance evaluations to be carried out by the technical team to ensure SHIE data aligns with what was negotiated in stakeholder contracts and is consistent across other uses of those same data elements. This requires thinking programmatically about the nature of each source of data and developing appropriate checks on completeness and accuracy in partnership with SHIE technical staff, all informed by knowledge developed through negotiating with data partners about what is expected for each data element in a data feed.

  • Performs other duties as assigned within the Supervising Program Specialist classification.


Click above for comprehensive job description, additional requirements, KSAs, and benefits information.


Education: The equivalent to graduation from an accredited four-year college or university with major coursework in business or public administration, a social science or a field related to the program area to which assigned. (Additional experience in providing direct services to clients or in program planning and evaluation may be substituted for the education on a year-for-year basis.); AND,

Experience: The equivalent to two years of full-time professional level work with independently planning and evaluating client service delivery programs at a level equivalent to or higher than Program Specialist or Program/Financial Specialist; AND,

Additional Requirements (Quality Improvement Specialty designation):

One year of experience using quality improvement, quality assurance, or quality management methods to improve healthcare outcomes or program processes.


Please submit a County of Alameda Job Application, resume and cover letter to:


The application template is available online on Alameda County's Online Employment Center @

NEW USERS can click on "New User Registration" to fill out an application template. Once the application is completed, candidates can click on the "Review" tab to "Print My Application" or "SAVE as PDF".


Alameda County HCSA is enriched with a diverse workforce. We believe the best way to deliver optimal programs and services to our communities is to hire and promote talents that are representative of the communities we serve. Diverse candidates are strongly encouraged to apply.

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