Job Details

Alameda County Health Care Services Agency
  • Position Number: 3883007
  • Location: San Leandro, CA
  • Position Type: Business - Accounting

Alameda County Health Care Services Agency's Strategic Initiatives and Public Affairs Office is recruiting for a provisional-project* Integrated Program Analytics Specialist (Program Specialist)

$77,001.60 - $113,651.20 Annually

Plus, an excellent benefits package!

Learn more about HCSA!

This is a provisional recruitment for a project position.

*Provisional Appointments: For a provisional appointment, a civil service exam is not required. However, to obtain a regular position, the appointee will need to compete successfully in a County Exam when open.

*This is a project position and project positions are generally for a specific duration. Candidates for project positions must meet the minimum qualifications for the classification.


Health Care Services Agency (HCSA) hosts the County's Social Health Information Exchange that brings together data feeds from multiple sectors so medical, behavioral, and social providers can efficiently share information and collaborate to address all of a consumer's needs.This technical infrastructure powers a number of applications including the Community Health Record, data exchange services with key partners, CalAIM billing support, and analytics that leverage cross-sector matched data.Those analytics inform program planning for HCSA and its partners, as well as program evaluation opportunities.This role leads the programmatic vision and business development side of the analytics work.


Under general supervision of the Strategic Program Data Specialist (Supervising Program Specialist), the Integrated Program Analytics Specialist (Program Specialist) provides program expertise to develop, direct, and manage the analytics requests coming to the Social Health Information Exchange (SHIE) analytics unit from a variety of internal and external partners. This role requires high relationship systems intelligence (RSI), technical acumen, and an understanding and enthusiasm for how program planning and evaluation can be made more powerful when informed by curated health and social data. The Integrated Program Analytics Specialist is a business developer, thought partner, problem solver, data visualization designer, and translator between programmatic data requestors and the SHIE technical team to draw out the power of analytics of integrated cross-sector data. This role is focused on the use of SHIE data for analytics purposes, including providing proactive recommendations and coaching to data requestors on how to most effectively represent data and how to leverage the unique opportunity to incorporate cross-sector integrated SHIE data to promote deeper insight and understanding.

In addition to meeting the minimum qualifications, the ideal candidate for this position will have:

Knowledge of:

  • Designing and developing reports and/or experience utilizing dashboard or data visualization software.

  • Documenting business or program requirements into technical specifications.

Ability to:

  • Facilitate stakeholder meetings and translate program needs into clear technical guidance for developers.

  • Translate between technical and program staff to develop mutual understanding .

  • Identify programmatic and operational problems, investigate and evaluate alternatives and implement effective solutions.

Major Tasks, Duties and Responsibilities

Note: The following statements reflect the general duties considered necessary in order to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work requirements that may be inherent in the job.

  • Responsible for independently brokering report requests with stakeholders internal and external to HCSA who need analytics drawn from integrated cross-sector data feeds, leveraging the positive relationships that this person has developed. Understanding business processes and priorities for the customers of the SHIE.

  • Works with internal/external stakeholders requesting data to:

    • Develop report requests to meet their program needs;

    • Design or identify proxy measures when needed if exact data elements are not available;

    • Translate stakeholder program data needs to the analytics technical lead and technical capacity to stakeholders;

    • Provide recommendations on additional useful analytics drawn from previous report development experience using cross-sector SHIE data; and,

    • Refine data visualization requests to provide meaningful and actionable results.

  • Facilitates the prioritization of these data analytics report requests for the analytics technical team according to the programmatic need and urgency learned from the request development process.

  • Acts as a primary point person for HCSA leadership when cross-sector data analysis needs arise, responding quickly either with answers drawn directly from data dashboard tools or by funneling into the report request process.

  • Promotes to both internal and external stakeholders the value of "whole person" analytics that is only possible when cross-sector data is available.

  • Provides demonstrations of data dashboard tools to promote direct access to cross sector SHIE data by program staff, as appropriate.

  • Provides input to the larger SHIE program team and coordinates with the analytics technical team lead to refine and prioritize data infrastructure development, including additional data feeds, data quality assurance activities, new components to data dashboards, etc.

  • Acts as the Alameda County Health Care Services Agency liaison with critical community-based organizations and other service providers using strong diplomatic and relational skills to develop strong alliance and buy-in; answers questions and provides technical assistance as required to promote quality improvement efforts regarding analytics

  • Compiles and maintains accurate records and files regarding program activities; prepares periodic and special statistical or narrative reports as required; may access multiple databases to prepare such reports.

  • Participates in departmental, Agency, and/or Countywide planning processes; serves on a variety of committees and task forces.

  • Prepares a variety of correspondence, periodic and special reports, narrative to support reports and dashboards, informational publications, program documentation, policies, procedures and other written materials.

  • May drive a county or personal vehicle to make site visits and attend meetings.

  • Performs other duties as assigned within the Program Specialist classification.


Click above for comprehensive job description, additional requirements, KSAs, and benefits information.


Education: The equivalent to graduation from an accredited four-year college or university with major coursework in business or public administration, a social science or a field related to the program area to which assigned. (Additional experience as outlined below may be substituted for the education on a year-for-year basis.); AND,

Experience: The equivalent to three years of full-time professional-level or supervisory work in the direct delivery of services to clients or the oversight of such services in the program area to which assigned, one year of which must have included program planning and evaluation, or in program administration, contract negotiations, grants management and similar financial services.

Substitution: Possession of a Master's degree in business, public administration, social science or a related field to the program area to which assigned from an accredited college or university, may be substituted for two years of the required experience.

Additional Requirements (Quality Improvement Specialty):

One year of experience using quality improvement, quality assurance, or quality management methods to improve healthcare outcomes or program processes.


Please submit a County of Alameda Job Application, resume and cover letter to:


The application template is available online on Alameda County's Online Employment Center @

NEW USERS can click on "New User Registration" to fill out an application template. Once the application is completed, candidates can click on the "Review" tab to "Print My Application" or "SAVE as PDF".


Alameda County HCSA is enriched with a diverse workforce. We believe the best way to deliver optimal programs and services to our communities is to hire and promote talents that are representative of the communities we serve. Diverse candidates are strongly encouraged to apply.

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