Specific Responsibilities

Position Description: Responsible for creating, managing and coordinating the delivery of an external and internal Communications Program that informs and positions integrated technology & business messages for the Cloud and Systems Management Technology Group and Rebecca Jacoby / Jaime Lerner / Flint Brenton to customers, partners & stakeholders and employees through one leadership voice in Support of Cisco’s and Engineering’s overall strategy.

Cloud and Systems Management Technology Group
The Cloud and Systems Management Technology Group (CSMTG) is a newly formed Group (Nov 2011) led by Rebecca Jacoby, CIO & SVP CSMTG. CSMTG is responsible for realigning many of Cisco and Partner software assets and control points that will help us gain market share in the highly important Cloud, Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS) markets. This includes common software components such as network services director, service catalog (e.g. newScale), device abstraction layers, orchestration, provisioning, job scheduling, service composition and virtualization modules, service assurance and billing/metering.

The Cloud and Systems Management Technology Group is part of Cisco’s Engineering function, and has almost 800 employees based across the globe. CSMTG is formed from a number of Business Units within Engineering and Services, namely:
•Network Management Technology Group (NMTG) under the new leadership of Jamie Lerner, responsible for making the operation and management of these networks as smooth as possible. Whether the customer is running a small business, a large enterprise or a service provider network, NMTG provides the tools and manageability they need to get the job done.
•Intelligent Automation Solutions BU (IASBU) led by Flint Brenton,
•Service Delivery Platform (SDP) with the appropriate team transitioning within this FY.
This includes delivering the following activities
•Develop CSMTG ‘point of view’ (PoV) in line with Engineering functional and Cisco messages
•Partner with organization communications,Public Relations, analyst relations and investor relations to create an integrated communication plan in Support of this POV.
•Ensure overall CSMTG communications strategy is successfully executed across multiple channels in partnering organizations in partnership with Engineering Internal Comms (Alignment with other Engineering Teams, Corp Communications – including IT Comms,Sales, Services, Marketing & Boards )
•Manage strategic calendar and speaker placement planning process, including incoming event and speaking requests for leader of CSMTG
•Manage video requests / shoots / scheduling and studio
•Manage written requests and special writing assignments.
•Create event briefs, materials, presentations, PoV web, blog and new Media updates.

Key Interfaces:
•CSMTG Executives
•Engineering Communications – Excoms, IC and Comms Services
•IT Communications
•Corporate Communications - PR, AR, IR
•CSMTG HR
•CSMTG Operations
•CSMTG Product Marketing
Core Competencies:
•Demonstrates strong Executive influence and content development skills
•Boasts superior writing and editing skills
•Crafts compelling stories that are engaging, simple and clear
•Ability to manage sensitive situations
•Ability to grasp technical issues and market considerations
•Possesses the ability to act as a role model to peers
•Gains consensus among others and manages sensitive situations in a confidential manner
•Displays flexibility and resiliency
•Knows how to solve problems
•Negotiates effectively
•Takes initiative
•Collaborates with other Engineering and Cisco-wide Executive communications professionals
•Understands the big picture, but holds a fine eye to detail
•Feels comfortable working with senior executives
•Spreads the SAVTG across Cisco
•Has solid project management skills
•Shares best practices
•Knows PowerPoint

Success Factors:
•Improved Pulse scores for ENG organization
•Increase employee perceptions that Cisco’s senior leadership team communicates openly and honestly to employees by X% over the 2011 Pulse survey baseline
•Increase employee perceptions that Cisco's senior leadership team effectively communicates our strategy by X% over the 2011 Pulse survey baseline
•Increase (employee perceptions that "I can see a clear link between my work and Cisco's strategy" by X% over the 2011 Pulse survey baseline.
•Proven conflict and risk management skills as well as leadership skills
•Receives high marks (both quantifiable and qualitative metrics) with Executive presentation scores, audience participation and engagement, executive, manager, and peer-level feedback
•Partners with cross functional communications teams, both within the ENG as well as within Corporate Communications (Public Relations, Analyst Relations, Investor Relations, etc.)
•Established track record and reputation for successfully positioning senior executives
•Develops a strong partnership/relationship with executives

Education:
Typically requires BA/BS in Marketing, Business, or equivalent plus 10+ years of related experience in Marketing or Communications. Previous experience working with senior executives highly desired.

Knowledge, Experience and Skills

Experienced - Non Manager